sprite writes
broodings from the burrow

January 13, 2012

space, non-native speaker, and customer service
posted by soe 11:49 am

Oops. I meant to finish working on the last item yesterday while we were traveling, but then airport misadventures meant that Rudi and I took entirely different routes to Salt Lake and the computer went with him. By the time we both arrived, I was pretty knackered and forgot computers existed, let alone that I had a blog post to finish.

But here, a day late, are three beautiful things from the past week:

1. Taking down the Christmas tree means the living room feels spacious.

2. “I’m speaking duck,” a boy tells his parents at the Georgetown park.

3. Rudi and I messed up our flight yesterday morning. Rudi overslept slightly and I caused us to leave the house late, which meant that we did not have the time necessary to recover from subsequent bad decision-making caused by a lack of sleep. So when our plane left, we were not on it. But every single Southwest person we talked to yesterday — and we conversed with a bunch of them — were pleasant and helpful and kind. I don’t know what sort of training they do with their workers — or if they make special efforts only to hire exceptional people in the first place — but it’s really working, and these two tired, sheepish, stressed out travelers were remarkably grateful.

How about you? What’s been beautiful in your world this week?

Category: three beautiful things. There is/are 1 Comment.

My understanding was that SW used to say they hired for personality and trained for skill. Can’t find that on their site now, so grain of salt and all that.

Comment by randomranter 01.19.12 @ 9:17 am